Delivery and return

Delivery and Processing time

Every product is handmade with care.
The time I need to prepare an order for dispatch varies. It's usually 1-3 business days. You will find the processing time on the each product description.

Shipping cost will be calculated at checkout. Shipping upgrade is also available at checkout.

Express Post service is seeing significant delays in delivery. This means that parcels shipped via Express Post could take five business days or more to reach their destination.

Estimate domestic postage from Western Australia 6164

We are not able to send item to parcel locker with any standard shipping.

Standard Shipping without tracking (Small) AU$3.70
Standard Shipping without tracking (Medium) AU$4.80

Standard Shipping incl. tracking (Small) AU$6.20
Standard Shipping incl. tracking(Medium) AU$7.15

Parcel Post incl. tracking (Medium) AU$9.80
Parcel Post incl. tracking (Large) AU$12.35

Express post incl. tracking(Small) AU$12.80
Express post incl. tracking(Large) AU$16.80

Free Domestic shipping with purchase over $100

Estimate shipping time

We ship Australia & New Zealand only until further notice.

If you like to order from other countries, please email us.
We will get back to you ASAP.

Order will be shipped from Western Australia.

Australia: 1-10 business days

New Zealand: 20+ business days

Canada: 2-5 weeks

France: 2-5 weeks

Germany: 2-5 weeks

Greece: 2-5 weeks

Ireland: 2-5 weeks

Japan: 2-5 weeks

Spain: 2-5 weeks

The Netherlands: 2-5 weeks

United Kingdom: 2-5 weeks

United States: 2-5 weeks

Returns

We aim to provide accurate size guideline with centimeters and inches. You can find the guideline on each product description. Please take time to read it as we are not able to accept any returns because the size is not what you expected.

We do our best to photograph the products, but please note that the image colour may appear differently according to your monitor.

If you have any problems with your order, please contact info@mihotchstitch.com within 14 days of delivery.

Our policy lasts 30 days. If 30 days have gone by since your delivery, unfortunately we can’t offer you a refund.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

Custom or personalised orders
Intimate items (for health/hygiene reasons)
Items on sale

Conditions of return

Buyers are responsible for return postage costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.